Privacy and Cookies
Privacy Policy
We do not resell personal information and do not disclose your personal information to others; it is only registered in our customer database. You can have your information deleted at any time.
In order for you to enter into an agreement with Købmandsgaarden Kerteminde ApS, we need the following information:
Name
Address
Phone number
Email address
We register your personal information for the purpose of delivering the goods to you.
Personal data is registered with Købmandsgaarden Kerteminde ApS and is kept for up to five years, after which the information is deleted.
When personal information is collected via our website, we ensure that it always happens with your express consent so that you are informed about exactly what information is collected and why.
The director and employees of Købmandsgaarden Kerteminde ApS have access to the information registered about you.
The data controller at Købmandsgaarden Kerteminde ApS is: Lene Bundgaard
We do not store or transmit customer information encrypted.
As a registered customer with Købmandsgaarden Kerteminde ApS, you always have the right to object to the registration. You also have the right to access which information is registered about you. You have these rights under the Personal Data Act, and inquiries regarding this should be addressed to [email protected]
Cookies
On www.koebmandsgaardenkerteminde.dk, cookies are used to optimize the website and its functionality, making your visit as easy as possible.
You can delete cookies from your computer at any time; see the instructions on Webshop Cookies and Privacy Policy.
Log Statistics We use log statistics on www.koebmandsgaardenkerteminde.dk, meaning that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from, and where on the website they leave, etc.
The log statistics are only used to optimize Købmandsgaarden Kerteminde ApS’s website.
Complaint Options
A complaint about a product or service can be submitted to Nævnenes Hus, the Mediation Team for Consumer Complaints, Toldboden 2, 8800 Viborg, via the Complaints Portal for Nævnenes Hus. The Mediation Team will attempt to resolve the dispute through mediation, and if mediation fails to find a solution, you can bring the complaint to the Consumer Complaints Board.
As a basic condition for filing a complaint, the product or service you wish to complain about must have cost at least DKK 1,110 and at most DKK 100,000. These amounts may be subject to change. You will need to pay a fee to have your complaint processed.
The EU Commission’s online complaint portal can also be used for submitting a complaint. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here:
When submitting a complaint, please provide our email address [email protected].